Man with Van Chingford Privacy Policy
This Privacy Policy explains how Man with Van Chingford collects, uses, stores and protects personal data relating to customers and potential customers in the Chingford area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Chingford customers and individuals who make enquiries or bookings within the Chingford area.
Who We Are
Man with Van Chingford is a transport and moving service operating in and around the Chingford area. In relation to the personal data we collect and process, we act as a data controller and are responsible for determining how and why your personal information is used.
Personal Data We Collect
We only collect personal data that is necessary for the provision of our services and the operation of our business. The information we may collect includes:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and contact details.
Booking and service information, such as dates and times of moves, service requirements, job notes and instructions, and related correspondence.
Payment-related information, such as payment status and basic transaction details. Card numbers or full payment details are processed securely by payment providers and are not retained by us when this can be avoided.
Communications data, such as information you provide when you contact us by phone, contact form, or other communication channels, including enquiries, complaints or feedback.
Technical and usage data, which may include basic information about how you interact with our website or online content, such as the time and date of visits and pages viewed, where this is necessary for security, performance and service improvement.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us regarding our services. This may occur by phone, in person, through online forms, or through messaging or booking tools.
We may also receive personal data indirectly when another person books our services on your behalf, for example when a landlord, estate agent, employer or family member provides your details so that we can arrange or complete a move for you. In these cases, we only use your details to provide the requested service.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a valid legal basis. The main purposes for which we use your information and the lawful bases relied upon are:
To provide our moving and transport services, including handling enquiries, providing quotes, confirming bookings, planning routes, completing moves and communicating with you about the service. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To manage our relationship with you, including responding to questions, handling complaints, collecting feedback and keeping basic records of previous services. The lawful basis is performance of a contract and our legitimate interests in maintaining accurate records and high service standards.
To process payments and manage invoices, including confirming payments and addressing billing queries. The lawful basis is performance of a contract and compliance with legal obligations related to accounting and taxation.
To comply with legal and regulatory obligations, including maintaining appropriate business records and responding to lawful requests from authorities where required. The lawful basis is compliance with legal obligations.
To improve and protect our business, including monitoring usage of our website for security and performance, and analysing common enquiries to improve our services. The lawful basis is our legitimate interests in running and developing our business, provided these interests are not overridden by your rights and freedoms.
Data Retention
We keep personal data for no longer than is necessary for the purposes for which it was collected. The length of time we retain your information depends on the type of data and the reasons for processing it.
Customer and booking records are typically retained for a period that allows us to respond to any follow-up enquiries, address complaints, and maintain accurate records for tax and accounting obligations. After this period, data will either be securely deleted or anonymised so that it can no longer be linked back to you.
Information that is no longer needed for operational or legal reasons is regularly reviewed and removed in line with our data retention practices.
Use of Data Processors
We may share certain personal data with third party service providers who act as data processors on our behalf. These processors are appointed to support our services and may include:
Payment processing providers who handle transactions and payment confirmations.
IT and hosting providers who supply and maintain systems used to manage bookings, emails or website services.
Professional advisers such as accountants who support with financial record keeping and compliance.
When we use data processors, they are only permitted to process your personal data in accordance with our instructions and only for the specific purposes we have defined. They are required to protect your personal information and are not allowed to use it for their own purposes.
Sharing Your Personal Data
We do not sell your personal data. We may share your information with third parties only when necessary and lawful, including:
Service partners when required to complete your booking, such as additional drivers or subcontractors who assist with carrying out your move.
Professional advisers, such as insurers or accountants, where needed for business operations or claims handling.
Authorities or regulators when we are legally required to disclose information, for example in connection with legal proceedings or lawful requests.
In all cases, we limit the information shared to what is strictly necessary for the relevant purpose.
International Transfers
Our services are primarily provided within the Chingford area and the United Kingdom. If, in limited circumstances, personal data needs to be transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place so that your information remains protected to a standard equivalent to UK data protection laws.
Your Data Protection Rights
Under data protection legislation, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Chingford customers and individuals whose data we process in the Chingford area, subject to certain legal limitations and exemptions. Your rights include:
The right of access. You can ask for confirmation of whether we hold your personal data and request a copy of the information we hold about you.
The right to rectification. You can request that we correct or complete any personal data that is inaccurate or incomplete.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we do not need to keep it for legal reasons.
The right to restrict processing. You can ask us to limit the way we use your data in specific situations, for example while we consider a request to correct or erase your information.
The right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or ask us to transfer it to another controller where technically feasible.
The right to object. You can object to processing that is based on our legitimate interests, in which case we will stop processing your data unless we have compelling legitimate grounds that override your interests, rights and freedoms, or we need to continue processing for legal claims.
The right to withdraw consent. Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Any withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those employees and processors who need it to fulfil their duties and requiring them to process it only according to our instructions.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection guidance. Any changes will be effective when the updated version is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
