Man with Van Chingford Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Chingford provides removal, transport and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Chingford, the provider of the removal, transport and related services.
1.2 "Customer" means the person, firm or organisation requesting and paying for the services of the Company.
1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, man and van hire or related services provided by the Company.
1.4 "Goods" means all items, belongings, furniture, equipment and any other property in respect of which the Services are provided.
1.5 "Service Area" means the areas in which the Company routinely operates, including but not limited to Chingford and surrounding districts, as well as wider UK destinations as agreed at the time of booking.
2. Scope of Services
2.1 The Company provides man and van services, house and flat removals, office removals, local and longer-distance moves, and related transport services within the UK, subject to agreement at the time of booking.
2.2 The specific details of the Services, including collection and delivery addresses, dates, times, vehicle size, number of operatives, and any additional requirements, will be agreed with the Customer during the booking process and confirmed in writing where applicable.
2.3 The Company reserves the right to refuse to carry any Goods which in its reasonable opinion are dangerous, illegal, perishable, insufficiently packed, or otherwise unsuitable for transport.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted communication channels. The Customer must provide accurate and complete information, including but not limited to:
a) Full collection and delivery addresses, including access details.
b) Date and preferred time of the move.
c) A clear description and approximate quantity or inventory of the Goods.
d) Details of any heavy, bulky, fragile, valuable or unusual items.
e) Information about parking availability and restrictions at both collection and delivery locations.
3.2 The Company will provide a quote based on the information supplied by the Customer. Any quote is given in good faith but is not binding if the information supplied is inaccurate or incomplete.
3.3 A booking is only confirmed once the Customer has explicitly accepted the quote and any required deposit or prepayment has been received by the Company, if applicable.
3.4 The Customer is responsible for ensuring that all details on the booking confirmation are correct. Any changes must be notified to the Company as soon as possible and may result in an adjustment to the price.
4. Pricing and Payments
4.1 Prices are based on factors including, but not limited to, the size of the vehicle, number of operatives, distance travelled, duration of the service, the nature and volume of Goods, access conditions, and any additional services required.
4.2 The Company may offer services on an hourly rate or a fixed price basis. The charging method will be confirmed at the time of booking.
4.3 For hourly rate bookings, charges commence from the agreed arrival time at the collection address or from the time the vehicle arrives, whichever is later, and continue until the completion of unloading at the final delivery address.
4.4 Waiting time caused by the Customer or by circumstances under the Customer’s control may be chargeable at the applicable hourly rate.
4.5 Payment terms will be confirmed during the booking process. Unless otherwise agreed, payment is due either in advance or immediately on completion of the Services and may be required in cleared funds.
4.6 The Company reserves the right to request a deposit or full prepayment prior to carrying out any Services. Deposits may be non-refundable in the event of late cancellation, as detailed in section 5.
4.7 If payment is not made when due, the Company may:
a) Suspend or withhold further Services.
b) Charge interest on overdue amounts at the statutory rate until payment is received in full.
4.8 All charges are stated exclusive of any applicable taxes unless otherwise indicated. If taxes become applicable, they shall be payable by the Customer in addition to the stated charges.
5. Cancellations, Amendments and Delays
5.1 The Customer may cancel or amend a booking by giving notice to the Company through agreed communication channels.
5.2 If the Customer cancels a confirmed booking, the following may apply unless otherwise agreed in writing:
a) Cancellation more than 72 hours before the scheduled start time: no cancellation fee, but any non-refundable third-party costs may be charged.
b) Cancellation between 24 and 72 hours before the scheduled start time: a reasonable cancellation charge may be applied, which may include retention of any deposit.
c) Cancellation less than 24 hours before the scheduled start time or failure to be present: up to 100 per cent of the quoted price may be charged.
5.3 If the Customer requests amendments that materially affect the scope or duration of the Services, the Company may adjust the price or availability accordingly. The Company is not obliged to accommodate amendments but will make reasonable efforts to do so.
5.4 The Customer must ensure that access to the collection and delivery addresses is available at the agreed times. If access is delayed or refused for reasons beyond the Company’s control, additional waiting or rearrangement charges may apply.
5.5 The Company shall not be liable for any delay or failure to perform the Services due to circumstances beyond its reasonable control, including but not limited to traffic conditions, adverse weather, road closures, accidents, breakdowns, or public transport disruptions.
6. Customer Responsibilities
6.1 The Customer is responsible for:
a) Ensuring that all Goods are adequately packed and protected unless a packing service has been specifically agreed.
b) Obtaining all necessary permissions, permits and authorisations, including parking permits and building access.
c) Ensuring that all Goods to be moved are ready for collection and that any appliances are disconnected, defrosted and drained, as appropriate.
d) Safely securing or removing any fixtures and fittings that need to be transported.
6.2 The Customer must not request the Company’s staff to undertake tasks that are unsafe, illegal, or outside the agreed scope of the Services.
6.3 The Customer or an authorised representative must be present at the collection and delivery addresses to oversee the loading and unloading, confirm that all Goods have been collected and delivered, and sign any relevant documentation.
7. Restrictions on Goods
7.1 The Company will not carry:
a) Illegal or prohibited items.
b) Explosive, flammable or hazardous materials.
c) Live animals or plants, unless expressly agreed.
d) Perishable goods likely to deteriorate in transit.
e) Any items that may cause damage to the vehicle, personnel or other Goods.
7.2 The Customer must inform the Company in advance of any items of exceptional value, such as jewellery, artwork, antiques, or important documents. The Company may refuse to carry such items or may require special packing or additional insurance.
8. Liability and Limitations
8.1 The Company will exercise reasonable care and skill in providing the Services. However, its liability is subject to the limitations set out in this section.
8.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract shall, where legally permitted, be limited to a reasonable amount having regard to the value of the Goods and the charges paid for the Services. The Company may apply a standard maximum liability per job or per item, which the Customer may request details of in advance.
8.3 The Company shall not be liable for:
a) Loss or damage arising from the Customer’s failure to adequately pack or protect Goods, unless packing was provided by the Company.
b) Loss or damage to fragile items where the Customer has not informed the Company of their nature and value.
c) Loss of or damage to items packed by the Customer in sealed containers, bags or boxes, where the Company has not been able to inspect the contents.
d) Normal wear and tear, minor scuffs, or scratches that may reasonably occur during handling and transport.
e) Loss of data or records contained on computers, hard drives or other electronic devices.
8.4 The Customer must inspect the Goods as soon as reasonably possible after delivery and notify the Company in writing of any loss or damage within a reasonable time. Failure to provide such notice may prejudice a claim.
8.5 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profits, loss of opportunity, or loss of use, arising out of or in connection with the Services.
8.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
9. Insurance
9.1 The Company maintains insurance appropriate to the nature of its operations, which may include public liability and goods in transit cover, subject to policy terms, conditions and exclusions.
9.2 The Customer is advised to consider arranging additional insurance for high-value or particularly fragile items where necessary. The Company does not provide insurance advice and any additional cover remains the responsibility of the Customer.
10. Parking, Access and Property Damage
10.1 The Customer is responsible for arranging and paying for suitable parking at both collection and delivery addresses and for complying with any local restrictions or regulations.
10.2 If the Company incurs parking charges, fines or penalties as a direct result of following the Customer’s instructions, the Customer shall reimburse such costs in full.
10.3 The Customer must ensure that access routes, stairways, lifts and doorways are suitable for moving the Goods. The Company is not responsible for damage caused by attempting to move items through areas that are too small or unsuitable, where the Customer insists on such attempts.
10.4 The Company will take reasonable care to avoid damage to property during the provision of the Services. Any alleged damage must be reported to the Company as soon as it is discovered.
11. Waste and Disposal Regulations
11.1 The Company is not a licensed waste carrier unless expressly stated and does not provide general rubbish clearance or waste disposal services as part of standard removal services.
11.2 The Company will only remove items that the Customer has lawful authority to dispose of. The Customer warrants that all such items are free of environmental or legal restrictions.
11.3 If the Customer requests collection or disposal of items that are classified as waste or require special handling, this must be declared in advance. The Company may refuse such items or may arrange appropriate disposal subject to additional charges and compliance with applicable regulations.
11.4 The Customer must not conceal waste, hazardous materials or prohibited items among ordinary household or office Goods. If such items are discovered, the Company may remove them from the load, suspend the service or notify the relevant authorities where required by law.
12. Complaints and Dispute Resolution
12.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied, they should raise any concerns as soon as possible during the move so that the Company has an opportunity to address them.
12.2 Formal complaints should be submitted to the Company in writing, providing full details of the issue, any relevant dates, and supporting information.
12.3 The Company will investigate complaints and aim to respond within a reasonable time frame. Where appropriate, the Company may offer a remedy such as a partial refund, re-performance of the Services, or another resolution, at its discretion and subject to these Terms and Conditions.
13. Personal Data and Privacy
13.1 The Company may collect and process personal data relating to the Customer in order to provide the Services, manage bookings, take payment, and respond to enquiries or complaints.
13.2 The Company will take reasonable steps to protect personal data and will only retain it for as long as necessary for legitimate business purposes or as required by law.
14. Amendments to Terms and Conditions
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any such changes will take effect when published or otherwise communicated and will not affect existing bookings already confirmed, unless required by law.
14.2 The Customer is advised to review the Terms and Conditions periodically, particularly before making a new booking.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or arrangements, whether written or oral, relating to the subject matter.
